Help & support
Short answers to the questions people ask most. Nest of Kin is a record and organisation tool — your clinic remains the source of truth for your care.
Common questions
- Who can see my documents?
- Only you, and anyone you have chosen to share with. Your clinic sees a document once you switch sharing on for it, or when you send a secure package. You can withdraw access at any time.
- Is anything added to my journey without me?
- No. Clinic-provided documents appear as they are, and anything the AI assistant suggests has to be read and confirmed by you first. You can edit or remove any line.
- Do you email my health documents?
- Never as attachments. Email is only used to let someone know something is waiting for them; the documents stay inside Nest of Kin behind a private, expiring link.
- Can I take a break?
- Yes. Pauses, delays and changes are normal, and you can mark them on your journey. Nothing chases you, and nothing expires while you are away.
- How do I delete things?
- Account & data has options to remove single documents, information taken from a document, or your whole account.
If you need to talk to someone
For anything medical, contact your clinic directly. If you are struggling emotionally, your GP, your clinic's counsellor, or an Australian support service can help. In an emergency, call 000.
This is a fictional demonstration, so the contact details shown in it are not real.